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Welcome!
Two years ago, British Telecom
(BT) introduced four new telephone
directory phone books to replace
the single telephone directory
covering all of Northern Ireland.
The map on the Background
page shows the regional breakdown.
BT says it conducted extensive
research amongst its residential
and business customers but they
refuse to make this research
public. However, there is outrage
from Northern Ireland telephone
users about the scrapping of
the one book which covered all
of the Province. We say BRING
BACK ONE BOOK and we
invite you to add your support.
The purpose of this site is
to provide a platform for residents
and business owners in Northern
Ireland to register their disgust
about these changes. Perhaps,
if enough people show their
support and register their complaint,
BT may at some point isten to
the overwhelming majority and
Bring Back One Book .... sooner
rather than later!
How you can help
....
You can do four things to
help;
 |
Vote using
the form on the left. You
can only vote once and when
you vote, you will see the
current results. |
 |
Sign the online
petition. |
 |
Complain to OFCOM (the
independent regulator and
competition authority for
the UK communications industries)
about BT's introduction
of charges for the additional
NI directories. OFCOM
web site » |
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Tell your friends about
this site! |
Updates
....
| July
2008
This site has now had
over 650 people sign the
online petition and almost
5000 people have voted
in the online poll, with
94% of voters stating
that they want BT to bring
back the one book.
Despite this, BT still
refuse to re-instate the
one book for the whole
of NI or even produce
the 'research' which they
claim led to its demise
in the first place. |
| May
2007
BT have removed the facility
for Northern Ireland customers
to obtain free directories
for areas not covered
within their local directory.
N.I. customers are now
charged £10 for
additional copies of the
N.I. telephone directories.
Comment
This is an appalling
abuse of their Northern
Ireland customers as,
having committed to providing
complimentary copies of
other region books in
order to take the 'heat'
out of objections about
removing the one book
for Northern Ireland,
they stealthily introduce
charges when the storm
has passed. Bring Back
One Book urges you to
contact
OFCOM and register
your complaint about BT
introducing these charges.
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| 17th
September 2005
BT have had to apologise
for dropping a major clanger
in omitting advertisements
in the new South-Eastern
Region book and arrange
for all 118,000 books
to be re-printed. Wouldn't
have happened if there
had only been one book.
Read
more here.
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|
27th December
2004
The BRING BACK
ONE BOOK campaign
was again highlighted
on BBC Radio Ulster's
Talkback 'Review of the
Year 2004'.
Over 2000 people have
now voted on this site
since its launch, with
over 96% of voters wanting
BT to Bring One Book Back.
Also, over 400 people
have signed the online
petition and yet BT still
refuse to re-instate the
'old' BT directory covering
the whole of Northern
Ireland or even publish
their research to support
their claim that "80%"
of the people in Northern
Ireland said that they
wanted four telephone
books.
Shame on you, BT.
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| 5th
May 2004
Following the high-profile
support this site has
obtained since launch,
a representative from
BT appeared on BBC's Radio
Ulster's Talkback Programme
on 5th May 2004. He stated
that ....
- The number of complaints
they have received about
this matter are "in
line" with complaints
received when a normal
phone book comes out
- They are not prepared
to reveal any information
about their research,
in which they claim
that "80%"
of the people in Northern
Ireland said that they
wanted four books, as
opposed to one book.
- They have now changed
their policy and are
prepared to give each
of the four books to
anyone who requests
them
- "If customers
overwhelmingly told
us [that they wanted
one book back] then
we would have to listen
to it."
Comment
It is obvious that, despite
the "overwhelming"
majority of their customers
opposing this change,
BT are not prepared to
listen to their customers
nor are they prepared
to publicly substantiate
their 'research' claims.
This campaign calls
for BT to Bring Back One
Book and, based on the
comments made on this
site, we believe that
the vast majority do not
want four books, even
if they are given out
for no additional charge.
We urge those opposed
to these changes to continue
to leave your comments
on this site but also
contact BT to have your
objection registered.
- Residential
Customers - Ring
free on 0800
800 150 or
Head Office at 028
9032 7327
- Business Customers
- Ring free on 0800
400 400 or
Head Office at 028
9032 7327
We would also suggest
that you ring 0800
833 400 to ask
for a copy of each book.
Perhaps the financial
impact of having to provide
fours books to everyone
(as opposed to one) will
mean more to BT than the
objections raised here
and elsewhere by their
customers .....
Time will tell if BT are
then prepared to "listen".
Thank you for your continued
support. |
Thanks for visiting the site.
P.S. We would
love to know how you found out
about this site - let us know
by using the form on the Media
page.
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